ENTIRETEC AG: International Service Manager (Mensch*) - Managed Services
Core
End-to-End responsibility for global network and communication services for international industrial customers, ensuring stable operations, high service quality, and continuous improvement.
Role type
Senior IC International Service Manager (Managed Services)
Builds
Managed Network Services, Service Level Agreements, and global network infrastructure projects
Domain
IT Service Management, Managed Services, Global Network Infrastructure
Required skills
IT Service Management, Managed Services, Global Network Services, Service Level Management, Incident Management, Problem Management, Change Management, Technical Documentation, Contract Management, Capacity Planning, Service Continuity
Preferred skills
ITIL 4, Agile methodologies, Project Management, Cloud Connectivity, Security Services
Technologies
WAN, LAN, WLAN, Provider Services, Cloud Connectivity
Responsibilities
Lead Service Reviews with international customers and derive action plans from KPIs; Coordinate Incident, Problem, Change, and Escalation processes with internal teams and external providers; Plan and coordinate international network projects, rollouts, and migrations; Evaluate service costs and support contract adjustments; Create technical concepts and service documentation.
Seniority
Senior, hands-on IC
