IBH connect GmbH: IT-Leiter (m/w/d) Managed Services & IT-Infrastruktur
Core
Leading Managed Services and IT Infrastructure for mid-market clients, overseeing team operations, strategic portfolio development, and acting as a strategic advisor (vCIO) for key accounts.
Role type
Senior IT Infrastructure & Managed Services Manager
Builds
Managed services portfolio, modern IT infrastructures, cloud solutions, and security concepts for mid-market clients
Domain
IT Services / Managed Services / Infrastructure
Required skills
IT Infrastructure management, Team leadership, Strategic planning, Budget management, SLA/KPI monitoring, Process optimization (ITIL), Client advisory
Preferred skills
ITIL certification, Linux expertise, Cloud solutions knowledge
Technologies
Linux, Virtualization, Cloud, ITIL
Responsibilities
Lead the IT Infrastructure and Support team (including Service Desk and Client Management), Conceive and optimize the Managed Services portfolio and internal IT processes, Act as a strategic advisor (vCIO) for key clients, Collaborate with executive management and other leadership functions, Manage budget planning and monitor SLA/KPI compliance