SoftwareOne Deutschland GmbH: Solution Architect (gn) ServiceNow ITSM / ITOM / ITAM
Core
End-to-End ServiceNow architecture design and strategic development for global enterprise customers, translating business requirements into technical solutions across ITSM, ITOM, and ITAM modules.
Role type
Senior Solution Architect (ServiceNow)
Builds
End-to-End ServiceNow architectures, integration designs, and platform standards for enterprise clients.
Domain
IT Service Management, IT Operations Management, IT Asset Management, Cloud Transformation
Required skills
ServiceNow platform capabilities, ITSM/CMDB/CSDM, ITOM Discovery, ITAM, Flow Designer, JavaScript, SQL, REST/SOAP integration, CMDB governance, Agile/SAFe project management
Preferred skills
ServiceNow CSA and CIS-ITSM certifications, additional CIS (Discovery, SAM, HAM) or CTA, Trusted Advisor experience
Technologies
ServiceNow, REST, SOAP, MID Server, Service Graph Connectors, Flow Designer, JavaScript, SQL
Responsibilities
Develop end-to-end ServiceNow architectures across ITSM, ITOM, and ITAM; provide technical leadership and mentoring; design integration architectures; define platform architecture principles and standards; collaborate with customers to present designs and align solutions; support pre-sales activities including scoping, sizing, and production release acceptance; conduct customer demos; act as a trusted advisor to senior stakeholders.
Seniority
Senior, hands-on IC with strategic guidance