NTT DATA Business Solutions Global Managed Services GmbH: SAP Program Manager (w/m/d) - Customer Suc
Core
Oversee strategic customer success and manage SAP projects to ensure business outcomes and long-term client retention.
Role type
Senior SAP Program Manager (Customer Success)
Builds
Strategic customer success programs and SAP project implementations
Domain
Enterprise Software / SAP / Managed Services
Deliverable
client delivery
Required skills
SAP project leadership, project management, SAP sales/managed services experience, strategic planning, risk management, data analysis, negotiation
Preferred skills
C-level stakeholder management, conflict resolution, travel readiness
Technologies
SAP, ServiceNow
Responsibilities
Take holistic responsibility for strategic customer outcomes across service and revenue segments; Represent the company in project steering committees; Act as a competent contact for C-level executives; Manage project risks and ensure delivery within time, budget, and quality constraints; Use reports and KPIs to evaluate economic engagement and drive strategic development.
