Produktmanager/in
Core
Handling technical inquiries via phone and email, supporting analysis and resolution of support cases, and contributing to the development of technical support processes for emergency and safety lighting solutions.
Role type
Junior Product Manager (Technical Support)
Builds
Technical support processes, training materials, and product documentation for emergency and safety lighting systems
Domain
Safety and emergency lighting industry
Deliverable
dashboards & analysis
Required skills
Technical training background, MS Office proficiency, structured work approach, willingness to learn
Preferred skills
Experience in technical environments, knowledge of network basics, familiarity with firmware and app software testing
Technologies
MS Office, firmware, app software
Responsibilities
Answering technical inquiries via phone and email, supporting analysis and resolution of support cases, building product and system knowledge, contributing to the development of technical support processes, creating training materials and technical guides
Seniority
Junior, entry-level