Callcenteragent/in
Core
Customer care and sales agent handling inbound/outbound calls, emails, and webshop support for Coca-Cola HBC Austria's beverage portfolio.
Role type
Customer care and telesales agent
Builds
Beverage product portfolio and digital ordering channels for 60,000 customers
Domain
Consumer goods / Beverages
Deliverable
client delivery
Required skills
German (fluent), English (good), MS Office, outbound sales, lead generation, customer service, data entry, technical troubleshooting
Preferred skills
prior experience in customer service, telesales, inside sales, or telephone customer support
Responsibilities
Handle customer inquiries via phone, email, and other channels; conduct outbound campaigns to identify sales opportunities; advise customers on products and services; support customers with webshop usage; record orders and customer data; log technical issues and coordinate with technical teams
Seniority
Entry-level to Junior
