Bürokaufmann/-frau
Core
Front office manager responsible for guest reception, check-ins/outs, reservation management, and financial reconciliation.
Role type
senior front office manager
Builds
guest experiences and operational front desk processes
Domain
hospitality / hotel management
Deliverable
product features
Required skills
reservation management, financial reconciliation, guest relations, OTA management, PMS proficiency, crisis management
Preferred skills
leadership experience, multilingual communication, quality assurance
Technologies
Casablanca PMS, websLINE, DataTrans, Hotelkit, OTA platforms