Wirtschaftsinformatiker/in (Fachschule)
Core
Develop and optimize dashboards and performance reports for Customer Service KPIs, coordinating requirements and ensuring data validity.
Role type
Senior Business Analyst (Reporting & KPI Management)
Builds
Dashboards and performance reports for Customer Service
Domain
Energy services / Customer Service
Deliverable
dashboards & analysis
Required skills
KPI definition, dashboard development, data validation, requirement coordination, SQL, MS Excel, BI tools
Preferred skills
Power BI, Jira, Confluence, Call Center metrics (AHT, ASA, Service Level)
Responsibilities
Develop new dashboards and optimize existing performance reports, coordinate and prioritize report requirements, ensure accurate calculation and validation of Customer Service KPIs, document report requirements and define optimization options, moderate reporting alignment processes with internal stakeholders, support project tasks for new Customer Service tools
Seniority
Senior, hands-on IC
