Bürokaufmann/-frau
Core
Front Office Supervisor leading the guest service team, managing check-ins/outs, handling guest feedback, and overseeing daily administrative operations including cash closing and billing.
Role type
Front Office Supervisor (IC)
Builds
Guest service experience and operational efficiency for a hotel group
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Team leadership, guest relations, cash handling, billing, administrative organization, communication, problem-solving
Preferred skills
Hotel-specific training, PEP software proficiency, foreign languages
Technologies
PEP
Responsibilities
Lead and motivate the team, onboard new staff, manage check-in and check-out processes, handle guest feedback and complaints, ensure smooth shift operations, perform daily cash closing and internal billing, handle correspondence.
Seniority
Mid-level, hands-on IC