Qualitätsmanager/in
Core
Ensuring stable operation of all MVNO systems and technical interfaces, analyzing KPIs, regulatory requirements, and SLAs while coordinating with network operators and platform providers.
Role type
Senior Quality Manager (MVNO Operations)
Builds
Stable MVNO systems, technical interfaces, billing processes, and reporting structures.
Domain
Telecommunications (MVNO)
Required skills
MVNO operations, billing/charging processes, KPI analysis, SLA management, incident management, stakeholder coordination, MS Excel (macros, pivot), Power BI, ERP systems
Preferred skills
Technical understanding, process-oriented thinking
Technologies
MS Excel, Power BI, ERP systems
Responsibilities
Ensure stable operation of MVNO systems and technical interfaces, manage incident management and drive continuous improvements, handle billing settlement with network operators and platform providers, act as technical interface for SIM/eSIM management and system settings, coordinate web and app topics for the MVNO.
Seniority
Senior, hands-on IC