First-Level-Supporter/in
Core
Technical support specialist handling complex 1st-level support inquiries, troubleshooting hardware/software issues, and managing IT infrastructure for customers.
Role type
Senior IC IT support engineer
Builds
Stable IT infrastructure and customized software solutions for customers
Domain
IT Services / Enterprise Infrastructure
Required skills
Windows administration, Linux administration, Network configuration, Firewall management, VPN setup, Server installation and configuration, Remote troubleshooting, Backup management, Change management, Customer communication
Preferred skills
Virtualization (VMware, Hyper-V, ESXi), Microsoft Exchange, SQL Server, Mikrotik, Barracuda, Unifi, Terminal servers, ERP systems (SelectLine)
Responsibilities
Support 1st-level team with complex inquiries, Analyze and resolve hardware/software disruptions, Install and configure servers and applications, Monitor and maintain customer environments, Perform maintenance, updates, and backup checks, Support projects and change management processes, Configure software solutions for individual customer requirements
Seniority
Mid-level, hands-on IC