Private Cloud Support Specialist (CSP)
Core
Deliver managed private cloud services for global HPE customers, focusing on VMware vSphere infrastructure, server hardware, and network/storage components.
Role type
Tier 2 Managed Services Support Engineer (Private Cloud)
Builds
Production private cloud environments and virtualized datacenter services
Domain
Enterprise IT Infrastructure / Cloud Services
Required skills
VMware vSphere administration, Linux system administration, Network infrastructure (DHCP, DNS, LDAP, NFS), Storage management (iSCSI, FC), Scripting (Shell, Python, VMware PowerCLI), Incident management, Change management, Problem management
Preferred skills
VMware VCP/vSAN certification, ITIL certification, Docker containerization, Cloud management tools (OpsRamp, Logz.io, Morpheus), CI/CD and DevOps methodologies
Technologies
VMware vSphere, ESXi, vCenter, NSX, Cloud Foundation, iSCSI, FC, Docker, OpsRamp, Logz.io, Aruba Fabric Composer, Morpheus (via careerplan.io/jobs/1191562-3-private-cloud-support-specialist-csp-at-hpe)
Responsibilities
Respond to service alerts and take remedial actions, Resolve customer issues via telephone, email, or remote sessions, Lead service restoration during major incidents, Perform post-incident reviews and root cause analysis, Collaborate with technology teams to diagnose complex issues, Maintain quality on case documentation and SLA timeframes
Seniority
Specialist, hands-on IC