Change Expert Customer Data - Onboarding & KYC (w/m/d)
Core
Design and drive change initiatives for Customer Data, onboarding, and KYC processes, ensuring structured planning and sustainable implementation across organizational and system landscapes.
Role type
Senior Change Management Expert (Customer Data & Onboarding)
Builds
Sustainable change initiatives for Customer Data processes and system landscapes
Domain
Financial Services / Customer Onboarding & KYC
Required skills
Change management, stakeholder analysis, process analysis, risk management, cross-functional communication, governance, compliance awareness, project management
Preferred skills
Experience in transformation environments, ability to bridge IT and business domains, strategic thinking
Technologies
None stated
Responsibilities
Design and steer change initiatives for Customer Data and process landscapes; Analyze impacts of changes on organization, processes, and stakeholders; Build stakeholder relationships and communicate across all levels; Support identification and prioritization of new change initiatives; Coordinate tribe-wide change themes and future-proof the Customer Data tribe role