Kaufmännischer Mitarbeiter im Kundenservice (m/w/d)
Core
Processing customer orders and quotes, handling tenders, managing the complete order fulfillment process, and providing telephone and email customer support.
Role type
Administrative Customer Service Specialist
Builds
Order processing and customer support workflows for a school and kindergarten supply company
Domain
Education supply / E-Commerce / Manufacturing
Required skills
ERP systems (Microsoft Dynamics NAV), MS Office, telephone communication, email communication, invoice processing, order management
Preferred skills
Problem-solving, organizational skills, service mindset
Technologies
Microsoft Dynamics NAV, MS Office
Responsibilities
Enter and process customer orders and quotes, handle tenders and general inquiry requests, manage the complete order fulfillment process, take telephone orders with direct system entry, process customer inquiries via email, book supplier invoices, handle reception duties, provide general customer service tasks
Seniority
Entry-level / Junior