La Mer Counter Lead, John Lewis Reading
Core
Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets for a prestige beauty counter.
Role type
Retail Counter Manager
Builds
Sales performance and customer experience for La Mer at John Lewis Reading
Domain
Luxury Beauty Retail
Deliverable
product features
Required skills
Team leadership, Business planning, Customer relationship management, Strategic targeting, Event management, Financial planning, Resource management, Recruitment and retention, Coaching and development
Responsibilities
Recruit and retain customers through strategic targeting and in-store events, Coach and develop Sales Associates to meet targets, Execute agile business plans, Manage operational targets and resources, Handle difficult customer service situations, Build and maintain customer relationships