Origins- John Lewis Ox St, Counter Lead 37.5 hrs
Core
Drive sales turnover and market share by maintaining a consumer-focused brand image and delivering excellent retail service.
Role type
Senior retail counter lead
Builds
Sales performance, brand image, and consumer loyalty
Domain
Retail
Deliverable
product features
Required skills
sales, retail standards, visual merchandising, stock management, promotions, customer service, competitor analysis, digital tools, health & safety compliance
Preferred skills
commercial awareness, self-development, communication, organization
Responsibilities
maximize sales through selling and excellent service, plan and implement local marketing and events, manage daily replenishment and stock movements, deliver visual merchandising layouts, manage promotions and discounts, ensure health and safety responsibilities are met, minimize stock loss, create and maintain a safe working environment, deliver a consumer recruitment and retention strategy, develop product knowledge, review retail standards daily, manage refunds and complaints, use digital tools to keep knowledge up to date, contribute to efficiencies by adhering to procedures, understand daily/weekly targets, keep up to date with competitor activities, effectively use social media, deliver the brand strategy, ensure all auditable processes are actioned, fulfill information requests accurately, identify trends to enhance product performance, identify stock package issues