Counter Lead - Tom Ford - Full Time - Fenwick Retail Store - Colchester, ESS
Core
Leading the Tom Ford counter in a Fenwick retail store to drive sales turnover and market share through consumer-focused service and brand representation.
Role type
Senior retail counter lead (luxury beauty)
Builds
Tom Ford brand presence and sales performance in Fenwick stores
Domain
Luxury beauty retail
Deliverable
product features
Required skills
sales execution, visual merchandising, consumer recruitment and retention, stock management, competitor analysis, local marketing planning, service excellence, digital tool usage, refund and complaint management
Preferred skills
commercial awareness, self-development, industry knowledge
Technologies
digital tools, commercial reports
Responsibilities
Drive sales turnover and market share; reflect a credible brand image; maximize sales through excellent service; adhere to store/Brand/Company procedures; understand daily/weekly targets; leverage social media to drive business; deliver brand strategy and local marketing initiatives; improve service levels to create a zero consumer complaints mindset; manage refunds and complaints; use digital tools to keep knowledge up to date; develop product knowledge; plan visual merchandising; manage promotions and discounts; identify trends to enhance product performance; manage daily replenishment; ensure stock movements and administration are completed within timeframes; minimize stock loss; create a safe working environment; ensure health & safety responsibilities are met.