Counter Manager| Tom Ford & Jo Malone London| Edgars Menlyn| 173hrs | FFT
Core
Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets in a prestige beauty retail environment.
Role type
Senior retail store manager (Counter Manager)
Builds
Sales performance, customer relationships, and team capability for Tom Ford & Jo Malone London
Domain
Luxury beauty retail
Required skills
Team leadership, business planning, customer relationship management, financial planning, recruitment and retention, event management, strategic targeting, coaching, conflict resolution, resource management
Preferred skills
Experience in strategic planning, ability to develop financial plans, computerized system proficiency (Excel, email)
Responsibilities
Recruit and retain customers through strategic targeting and in-store events, coach and develop sales associates, execute agile business plans, manage team performance and accountability, handle difficult customer situations with diplomacy
Seniority
Senior, hands-on IC