Network Operations Center Specialist
Core
Monitor network infrastructure health, validate alerts, troubleshoot connectivity issues, and ensure 24x7 service availability and performance.
Role type
Network Operations Center Specialist (NOC)
Builds
Cloud-based infrastructure for outsourced digital services and customer experience platforms
Domain
IT Infrastructure / Network Operations
Deliverable
infrastructure
Required skills
Network administration, switch/router/firewall management, Cisco IOS, routing protocols (BGP, EIGRP, RIP, IPVPN, MPLS), SolarWinds, Wireshark, incident management, technical documentation
Preferred skills
CCNA certification, ITIL framework knowledge, load balancer configuration
Technologies
Cisco IOS, SolarWinds, Wireshark, BGP, EIGRP, RIP, IPVPN, MPLS, FR, ATM
Responsibilities
Monitor infrastructure alerts and perform routine health checks; validate alerts and escalate to IT technicians; investigate and resolve network connectivity issues; respond to alarms and abnormal behaviors; generate periodic network performance reports; document activities in the ticketing system; execute event, incident, and change management procedures.
Seniority
Entry-level to Junior, hands-on IC
