Client Value Manager
Core
Conduct client interviews to capture Voice of Client (VoC) insights, inform renewal strategies, and drive enhancements to the client experience for SAP accounts.
Role type
Senior IC Client Value Manager
Builds
Actionable VoC insights and risk mitigation strategies
Domain
IT consulting / Enterprise software (SAP)
Deliverable
dashboards & analysis
Required skills
Client interviewing, VoC synthesis, risk identification, stakeholder collaboration, analytical problem solving, strategic account management
Preferred skills
IT industry experience, Gartner product knowledge, C-Level executive engagement
Technologies
MS Office suite (Excel, PowerPoint)
Responsibilities
Schedule and conduct C-Level client interviews; Identify top C-Level priorities for accounts; Escalate individual and account-level risks; Partner with Sales and Service teams for risk mitigation; Create actionable VoC insights for stakeholders; Participate in cross-functional strategic projects
Seniority
Mid-level, hands-on IC