Collections Specialist
Core
Manage end-to-end cash collection processes by engaging clients to secure timely payments for overdue invoices.
Role type
Collections Specialist
Builds
Cash flow and payment collections for enterprise clients
Domain
Business Services / Financial Operations
Required skills
Client engagement, invoice reconciliation, risk reporting, ERP system usage, SLA adherence, cross-functional collaboration, data documentation, problem-solving
Preferred skills
Oracle Fusion, CRM systems, Microsoft Platforms
Technologies
Oracle Fusion, CRM, Microsoft Platforms
Responsibilities
Initiate collections inquiries via email templates to obtain payment commitments; prepare and present monthly risk reports to leadership; perform client account reconciliations and provide statements; investigate and resolve invalid contact information; accurately document collection notes in ERP systems; escalate transactions meeting global risk criteria; update or reissue invoices based on client feedback; respond to internal sales team inquiries within SLAs.
Seniority
Mid-level, individual contributor