Collections Specialist
Core
Initiate contact with clients to ensure payment for services within contract terms, evaluate credit history, and support sales with invoice disputes and documentation.
Role type
Collections Specialist
Builds
Cash flow and client payment compliance
Domain
Business Consulting / Financial Services
Deliverable
client delivery
Required skills
Credit evaluation, collections workflow automation, contract review, financial reporting, communication (French/English), problem solving
Preferred skills
Oracle iCollections, CRM systems, sales support experience
Technologies
Oracle iCollections, Microsoft Office, CRM systems
Responsibilities
Initiate contact with clients to ensure payment within contract terms; Evaluate client credit history and recommend terms; Support sales with invoice disputes and documentation; Maintain collections history in Oracle iCollections; Coordinate with Order Management to validate balances; Provide recommendations for payment plans; Meet monthly and quarterly targets; Electronically invoice and collect via client web portals; Prepare credit memos and monthly reports on delinquent balances.