Director Analyst - Customer Fulfillment (Remote, Europe)
Core
Director leading customer fulfillment strategy, operations, and performance improvement for Gartner's supply chain and order-to-cash research insights.
Role type
Senior IC Director (Supply Chain & Customer Fulfillment)
Builds
Pragmatic and provocative insights, market predictions, and best practices for Gartner clients in supply chain and customer fulfillment.
Domain
Supply Chain Management / Customer Fulfillment / Order to Cash
Required skills
Customer fulfillment strategy, Order to cash management, Supply chain operations, Market trend analysis, Executive presence, Thought leadership, Data synthesis, Financial acumen, Presentation skills, Cross-functional collaboration
Preferred skills
Graduate degree, Familiarity with order to cash technologies, AI knowledge
Technologies
Order to cash technologies
Responsibilities
Develop and execute customer fulfillment strategy and operations; Create innovative insights content; Provide actionable advice to clients via virtual or face-to-face interactions; Mentor junior team members; Support sales teams as voice of the market; Identify research process improvements.
Seniority
Director, hands-on IC with mentorship
