Clinical Solutions & Protocol Advisor
Core
Ensure audiological excellence, clinical consistency, and regulatory compliance across Amplifon Australia by developing clinical protocols and acting as a subject matter expert for hearing healthcare funding pathways.
Role type
Senior Clinical Solutions & Protocol Advisor (Audiology)
Builds
Clinical governance frameworks, operational procedures, and compliant customer journeys for hearing healthcare services.
Domain
Healthcare / Audiology / Hearing Aid Services
Required skills
Advanced audiological knowledge, Hearing Services Program (HSP) expertise, Medicare/DVA/WorkCover funding pathway knowledge, clinical governance principles, hearing aid fitting protocols, stakeholder management, regulatory interpretation, analytical problem-solving, clinical systems optimization.
Preferred skills
Clinical governance or compliance experience, multi-site healthcare organization experience, training delivery experience, digital transformation experience, postgraduate qualifications in Audiology or Healthcare Management.
Technologies
Symphony, NEXT, Waves, FOCUS
Responsibilities
Develop and maintain clinical protocols, standards, and governance frameworks; Act as Subject Matter Expert for HSP, Medicare, DVA, ADF, and WorkCover; Partner with Store Operations and Training teams to embed clinical requirements; Provide clinical input into new services and business projects; Represent clinical requirements in system enhancements and digital initiatives; Collaborate with stakeholders to drive continuous improvement.
Seniority
Senior, hands-on IC