Licensed Customer Service Representative
Core
Provide timely, accurate, and responsive information and service to policyholders and agents for Personal Lines products, plans, and programs.
Role type
Licensed Customer Service Representative
Builds
Customer satisfaction, business growth, and retention for Personal Lines insurance products
Domain
Insurance (Personal Lines)
Deliverable
client delivery
Required skills
P&C Producers insurance license, ability to review and organize written data from unstructured sources, 2+ years of related customer service experience
Preferred skills
Associate's degree, 1+ year of insurance experience
Responsibilities
Independently solve policy-related problems within scope, escalate issues as appropriate, identify and analyze customer policy needs
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