Mortgage Loan Processor
Core
Manage and process mortgage loan applications from initiation to closing, ensuring compliance and facilitating communication between borrowers, loan officers, and underwriters.
Role type
Mortgage Loan Processor
Builds
Home loan applications
Domain
Banking / Mortgage lending
Required skills
Loan processing, customer service, transaction review, documentation review, compliance adherence, pipeline management, issue escalation, data organization, voice-to-voice customer service, attention to detail
Preferred skills
Encompass system exposure, proactive problem solving, independent workload management
Technologies
Encompass
Responsibilities
Support complex administrative and operational processes on home loan applications, including obtaining missing information and documentation. Deliver an outstanding customer service experience through regularly updating customers. Perform transaction review of home loan applications. Review documentation and obtain missing information. Prepare loans for underwriting review and ensure all compliance and underwriting guidelines are met. Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics. Act as an escalation point for Loan Officers to resolve issues and provide guidance and training. Collaborate and consult with peers, partners and managers to resolve issues and achieve goals.
Seniority
Mid-level, hands-on IC