Loan Officer Apprentice
Core
Support Loan Officers in daily operations to drive production and ensure seamless customer experience from application to closing.
Role type
Loan Officer Apprentice (Administrative & Operational Support)
Builds
Mortgage loan files and customer service interactions for CrossCountry Mortgage
Domain
Mortgage lending / Consumer finance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Loan application processing, document validation, credit report analysis, Encompass software proficiency, Microsoft Office Suite, multitasking in high-volume environments
Preferred skills
Mortgage or financial services experience, NMLS licensing, sales support experience, knowledge of RESPA and mortgage regulations
Responsibilities
Act as primary point of contact between clients, Branch Managers, and Loan Officers; receive telephone applications and schedule appointments; submit and track loan applications; review and validate documentation within 24 hours; pull and prepare credit reports; ensure file setup aligns with company policies