Customer Experience Specialist
Core
Partner with vendors and internal teams to ensure consistent, high-quality customer support and resolve operational challenges.
Role type
Customer Experience Operations Specialist
Builds
Outsourced customer support operations
Domain
Gaming / Customer Support Operations
Deliverable
product features
Required skills
Vendor management, Operational performance monitoring, Cross-functional collaboration, Data analysis, Stakeholder influence, Microsoft Office/Google Workspace proficiency
Responsibilities
Support operational performance of Customer Experience vendors, Resolve operational questions and remove obstacles for vendor teams, Review customer interactions and performance metrics to identify improvements, Facilitate calibration sessions and operational communications, Support operational escalations and customer-impacting incidents
