Wireless Systems Technical Support Engineer

## Responsibilities - Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols - Travel to customer sites to supervise the installation of trial systems and train customer's engineers to install and operate our wireless solutions - Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices - Collaborate with team members to resolve complex technical challenges and enhance customer service experiences - Utilize Microsoft Office and SQL for documentation and reporting purposes ## Requirements ### Required Skills - Associate or Bachelor's degree in Computer Science or Telecommunications or Electrical Engineering - Minimum 5 years proven working experience in Technical Support or Field Engineer Roles in RF systems - Work experience with Microwave systems is highly desirable - Knowledge of RF systems theory - Knowledge of L2/L3 networking & protocols - US work authorization and residency in the US required - Availability to travel within USA ### Desired Skills (any Of The Following) - Experience in using network protocol analyzers and traffic generators - Working knowledge of Linux - Knowledge of SQL - Experience with NMS systems ## Personal characteristics - Strong problem-solving skills, creativity and attention to detail - Results-oriented, able to articulate the reasoning behind decisions and trade-offs - Flexible, with a strong desire to learn and accept new challenges - Stress-tolerant, with ability to adapt to shifting priorities and schedules, able to develop, organize and manage multiple tasks - Self-motivated, with a sense of urgency to meet project goals and schedules while working with minimal supervision ## Benefits - Competitive software portfolio - Comprehensive range of professional services - Opportunity to work on cutting-edge wireless systems - Collaborative and innovative work environment Please mention the word **RECTIFY** and tag RMmEwMTo0Zjg6MWMxNjplZThlOjox when applying to show you read the job post completely (#RMmEwMTo0Zjg6MWMxNjplZThlOjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.