Customer Support Technician Helpdesk Offboardings & Access
Core
Own the end-to-end technical offboarding and access-deprovisioning lifecycle for client organizations, ensuring rapid and secure removal of user access across IAM platforms and SaaS tools.
Role type
Customer Support Technician (Help Desk)
Builds
Secure offboarding processes and access management workflows for nonprofits, tech startups, and SMBs
Domain
IT Operations / Identity and Access Management (IAM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
High-volume ticket handling, IAM platform management (Okta, JumpCloud), SaaS license reclamation, process documentation, SLA adherence, cross-functional coordination
Preferred skills
MDM and RMM tools familiarity, hardware return logistics coordination
Technologies
Jira Service Management, Slack, Teams, Google Workspace, Microsoft 365, Mac OS, Windows OS, Okta, JumpCloud
Responsibilities
De-provision user accounts and revoke access across IAM platforms and SaaS tools; monitor and triage offboarding queues; coordinate with client HR and security teams; process IT onboardings and access requests; provide tier-1 software/hardware troubleshooting; refine offboarding workflows and checklists
Seniority
Junior to Mid-level, hands-on IC
