Technical Support Engineer 2
Core
Provide system management and monitoring for enterprise data center infrastructure, resolving issues across virtual platforms, servers, and networks to meet SLA requirements.
Role type
Tier 2 Technical Support Engineer
Builds
Managed data center services including colocation, power, and network transport
Domain
Data center operations, cloud infrastructure, and enterprise networking
Deliverable
client delivery
Required skills
virtual platform troubleshooting, VMware administration, firewall management, Windows server administration, network troubleshooting, security policy configuration
Preferred skills
Palo Alto Networks experience, Panorama experience
Technologies
vCenter, vCloud, VMware, Palo Alto Networks, Panorama, Microsoft Windows Server, DHCP, DNS, WINS, DFS
Responsibilities
Troubleshoot and resolve problems related to virtual platforms and virtual infrastructure; Perform maintenance activities within the VMware platform; Assist with configuration, maintenance, and troubleshooting of enterprise firewalls; Support creation, review, and tuning of firewall security policies, NAT rules, VPN configurations, and threat-prevention settings; Management and operations of Microsoft Windows-based server systems; Troubleshoot network issues related to routing, firewalls and Load Balancers