Technical Customer Support
Core
On-site technical support, troubleshooting, maintenance, installation, and commissioning of Qualitrol monitoring and protection devices for electrical assets in the Chinese market.
Role type
Senior Technical Support Engineer (Field Service)
Builds
Reliable operation of partial discharge monitoring and asset protection equipment for power generation, transmission, and distribution clients.
Domain
Power systems / Electrical instrumentation / Industrial automation
Deliverable
physical/clinical work
Required skills
Electrical engineering fundamentals, fault diagnosis, reading electrical schematics, transformer monitoring systems knowledge, field installation and commissioning, root cause analysis
Preferred skills
Cross-border company experience, transformer monitoring systems expertise, industrial instrumentation knowledge
Technologies
Qualitrol monitoring devices, electrical schematics, industrial instrumentation
Responsibilities
Perform on-site installation, debugging, fault diagnosis, and maintenance of Qualitrol products; Analyze and resolve customer technical issues; Provide product training and technical seminars; Collaborate with global engineering teams to solve complex technical problems; Support sales teams with technical demonstrations and solution presentations; Collect field feedback to support product improvement.