Associate Ombudsperson
Core
Confidential, impartial, and informal resource for staff, students, and fellows to resolve conflicts, navigate university policies, and facilitate difficult conversations.
Role type
Associate Ombudsperson (confidential conflict resolution & mediation)
Builds
Informal resolution mechanisms, conflict mediation, and systemic improvement recommendations for the university community
Domain
Higher Education / University Administration
Deliverable
client delivery | dashboards & analysis
Required skills
Conflict resolution, mediation, facilitation, coaching, policy navigation, data tracking, workshop delivery
Preferred skills
Knowledge of higher education and research environments
Technologies
None stated
Responsibilities
Listen to and discuss questions/complaints/concerns; coach visitors on difficult conversations; facilitate constructive conversations/mediate conflicts; assist with discrimination/harassment concerns; track office activities and maintain de-identified data; identify gaps in services/policy; develop and deliver workshops/trainings; attend regular meetings for case discussion and reflective practice
Seniority
Mid-level, hands-on IC