Patient Service Coordinator (Cardiology)

We are seeking a Patient Service Coordinator (PSC) to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at the Columbia Center. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific Duties & Responsibilities

• Schedules patients for laboratory tests, medical examinations, and consultations.
• Relays information to patients regarding preparation for laboratory tests and examinations.
• Coordinates visits either within the department or between several departments.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Prints and mails directions, maps, fee schedules, and department specific information to patients.
• Sends medical questionnaire forms to patients to obtain missing information.
• Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas.
• Obtain and /or verifies patient’s demographic data by phone or in person.
• Confirms appointments by telephone and/or mail.
• Fills vacancies due to cancellations.
• Obtains pre-certifications as required by patients’ health care insurers or managed care providers.
• Registers patients for clinical appointments using computerized database.
• Assists patients or family members with completion of medical insurance forms.
• Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
• Arranges or assists in arranging patient transportation.
• Answers phones and provides routine information to callers. If a patient has to be admitted to the hospital, takes care of administrative tasks of admission so that the patient may go directly to the floor.
• Reviews patient charges and extracts chargeable items.
• Collects time of service payments, issues receipts, and prepares cash settlement records.
• Assigns diagnostic and procedures codes to charge vouchers for computer input.
• Enters patient charges into computer system.
• Discusses patient charges, if appropriate, with patients and/or patients’ families.
• Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources.
• Refers patient to appropriate office and ensures application for funds has been made.
• Prepares patient’s statement of charges and reviews with patient.
• Assists with basic insurance and third-party queries and explains payment policies.
• Other duties as assigned.

• High school diploma or graduation equivalent
• One year of work experience in customer service. 
• Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula.

• Two years related work experience in a medical environment.

Classified Title: Patient Service Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY ($46,800 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M-F 8:30 AM - 5 PM 
FLSA Status: Non-Exempt 
Location: JH at Columbia Center  
Department name: SOM DOM Cardiology   
Personnel area: School of Medicine