Patient Service Coordinator/CMA (Pediatric General Administration)
Core
Provide friendly, confidential administrative and clinical support to patients and families across Johns Hopkins Pediatric Specialty Network clinics to ensure positive care experiences.
Role type
Patient Service Coordinator / Certified Medical Assistant (Pediatric)
Builds
Patient registration, appointment scheduling, clinical data entry, and basic patient care services for pediatric clinics.
Domain
Healthcare / Pediatrics
Deliverable
client delivery
Required skills
Patient registration and data verification, appointment scheduling, basic vitals collection, EKG/ECG performance, blood glucose and A1C testing, medication injection administration, infection control protocols, emergency procedure implementation, inventory management, electronic health record data entry, chaperone duties, office supply management.
Preferred skills
Experience with EPIC system, knowledge of infectious disease protocols, ability to coordinate multi-department visits.
Technologies
EPIC, electronic cash drawer systems, AED, glucose meters, A1C machines.
Responsibilities
Verify and correct patient registration information including insurance and contact details; collect payments and close cash drawers; obtain and scan lab/imaging results into patient charts; perform basic clinical tests (vitals, EKG, blood glucose, A1C); administer medication injections under supervision; act as chaperone for sensitive exams; clean and sanitize exam rooms and waiting areas; manage office and clinical supply inventory; coordinate patient visits across departments; relay preparation instructions for tests and exams.
Seniority
Entry-level, hands-on IC