Patient Service Coordinator/CMA (SOM Pediatric General Administration)
Core
Provide friendly, confidential administrative and clinical support to patients and families at Johns Hopkins Pediatric Specialty Network clinics, ensuring positive care experiences and accurate patient information.
Role type
Patient Service Coordinator / Certified Medical Assistant (CMA)
Builds
Patient encounters, accurate clinical records, and efficient clinic operations across multiple pediatric sites
Domain
Healthcare / Pediatrics
Deliverable
Dashboards & analysis (patient records) | Physical/clinical work
Required skills
Patient registration and data verification, insurance and billing assistance, vital signs collection, EKG/ECG and A1C testing, medication injection administration, infection control protocols, emergency procedure implementation, chaperone duties, inventory management, appointment scheduling, form completion assistance
Preferred skills
Experience with EPIC electronic health records, ability to travel between clinic sites
Technologies
EPIC, electronic cash drawer systems, AED, glucose machines, A1C analyzers
Responsibilities
Verify and correct patient registration information including insurance and contact details; Collect payments and close out cash drawers; Obtain and record vital signs, allergies, medications, and patient history; Perform specialty tests such as EKG, A1C, and blood glucose; Administer medication injections under supervision; Act as a chaperone for sensitive exams; Recognize and respond to emergency events; Clean and sanitize exam rooms and waiting areas; Coordinate patient visits and schedule consultations across network sites; Manage office and clinical supply inventory
Seniority
Entry-level, hands-on IC