Director - Product Design
Core
Lead global Product Design, Design Systems, Content Design, and talent development to create coherent, accessible, and AI-ready customer experiences for Sprinklr's unified platform.
Role type
Director, Product Design & Content (Senior Leadership)
Builds
Design systems, content standards, operating models, and early-career talent pipelines for Sprinklr's global product suites.
Domain
Enterprise SaaS / Unified Customer Experience Management (CXM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Design Systems leadership, Content Design (UX writing, IA), Global team management, Talent development (interns/early-career), Cross-functional partnership, Operational discipline, Evidence-driven improvement, AI-first experience enablement, Product Operations enablement
Preferred skills
Enterprise SaaS background, India-based hiring experience, Design Systems governance, Content quality governance
Technologies
Design systems tools, Content management systems, Collaboration platforms
Responsibilities
Lead globally distributed design teams; Guide design system evolution and governance; Build and mature Content Design function; Establish intern and early-career development models; Define global operating models for design and content; Set product quality governance standards; Partner cross-functionally on product experience; Enable AI-first experience patterns; Create operational rituals for design and content; Establish Product Operations practices; Drive evidence-based improvements
Seniority
Director, hands-on leadership & strategy
