Senior Product Designer
Core
Design next-generation enterprise software experiences for Unified Customer Experience Management (CXM) platforms, focusing on AI-first workflows and agentic design patterns.
Role type
Senior Product Designer (Enterprise SaaS)
Builds
AI-powered customer experience platforms for large enterprises
Domain
Enterprise Software / AI / Customer Experience Management
Deliverable
production ML models | product features
Required skills
Interaction design, Information architecture, Visual design, Usability, Accessibility, Service design thinking, User research, Prototyping, Design systems proficiency, AI-assisted design tools
Preferred skills
Agentic workflow design, Human-in-the-loop interaction patterns, Explainability design, Journey mapping, Figma Dev Mode, Jira, Confluence
Technologies
Figma, FigJam, Jira, Confluence
Responsibilities
Create user flows, wireframes, high-fidelity designs, and clickable prototypes for AI-driven experiences; Partner with Product Management and Engineering to define end-to-end user journeys; Conduct user research including interviews, usability testing, and competitive analysis; Collaborate with senior design partners to align on design direction and critique; Document design decisions and implementation details for engineering teams.
Seniority
Mid-Senior, hands-on IC
