Senior Functional Analyst, Salesforce Retail CRM
Core
Serve as the functional bridge between business operations, Business Improvement Partners, and technical development to ensure the continuous sustainment and evolution of the Salesforce platform for retail clients.
Role type
Senior Functional Analyst (Salesforce Retail CRM)
Builds
Salesforce platform enhancements and transformations for retail clients
Domain
Financial Services / Retail
Required skills
Salesforce platform expertise, Financial Services Cloud (FSC) knowledge, Agile/Scrum methodology, functional documentation, backlog prioritization, defect triage, UAT strategy, change management, integration logic definition
Preferred skills
Financial services industry experience, Salesforce certifications (Administrator, Business Analyst, FSC), prior ATB experience
Technologies
Salesforce, Sales Cloud, Service Cloud, Financial Services Cloud (FSC)
Responsibilities
Capture and translate business needs into functional specifications and user stories; manage and prioritize the enhancement backlog; perform functional triage for platform incidents and support requests; collaborate with stakeholders on discovery and prioritization; execute User Acceptance Testing (UAT) strategies; support Organizational Change Management (OCM) and training; define workflow logic and integration touchpoints; participate in sprint events and champion best practices