Director, Conferences (Customer Excellence & Experience)
Core
Align Gartner C-Level Communities (GCC) with the broader conferences business model to deliver flawless execution of world-class experiences across a global portfolio.
Role type
Director, Customer Experience & Operations Strategy
Builds
GCC events and conference experiences for C-Level executives
Domain
Professional services / Events management / Customer Experience
Deliverable
product features
Required skills
Strategic planning, Change management, Process improvement, Stakeholder engagement, Data-driven decision making, Resource allocation, KPI tracking, Cross-functional leadership, Market trend analysis, Creative strategy
Preferred skills
Project management, Events management, Lean/Agile methodologies, Design collaboration
Technologies
None stated
Responsibilities
Align GCC initiatives with existing conference business processes; Develop and implement plans to resolve process, system, and operational inefficiencies; Elevate the look and feel of GCC events; Drive resource allocation and spend toward activities that maximize attendee satisfaction, NPS, revenue, and retention; Lead change management efforts to embed GCC best practices; Establish and track KPIs related to efficiency, scalability, and business outcomes; Develop and lead the experience strategy and operating framework; Identify and leverage data-driven metrics to measure project success; Partner with key stakeholders to drive strategic changes.
Seniority
Director, strategic leadership with indirect team guidance
