Serviceassistenz (m/w/d) VW PKW / NFZ & Audi Service (m/w/d)
Core
Frontline customer service and workshop coordination at a VW/Audi dealership, managing the customer journey from reception to workshop handover.
Role type
Service Assistant (Customer Service & Workshop Coordination)
Builds
Customer service experience, workshop scheduling, rental car management, invoicing, and cash handling for the service department.
Domain
Automotive retail / After-sales service
Deliverable
product features
Required skills
Customer service, appointment scheduling, invoicing, cash handling, rental car management, administrative organization
Preferred skills
Automotive dealership experience, Class B driver's license
Technologies
Point of sale systems, workshop management software, invoicing tools
Responsibilities
Greet and guide customers from reception to the waiting area, coordinate workshop appointments and orders, manage rental car rentals and invoicing, handle cash register operations, support the service team with daily workflows.
Seniority
Entry-level to Experienced