QA Lead /SDET Lead
Core
Leading automation-first quality engineering for an AI CX platform combining voice, desktop, intelligence, and AI tools.
Role type
Senior IC QA/SDET Lead (player-coach)
Builds
Automated QA frameworks, regression suites, and quality gates for weekly deploys of AI-driven customer experience tools.
Domain
AI/ML, Customer Experience (CX), Distributed Systems
Deliverable
production ML models | product features
Required skills
Test automation architecture, Root cause debugging, Load/stress testing, Event-driven system testing, CI/CD integration, AI output evaluation, Contract/API testing, Synthetic data generation, Flaky test management, Parallelized test execution
Preferred skills
LLM/ML testing experience, WebSocket testing, Browser extension testing, AI-assisted test generation
Technologies
LLMs, SLMs, RAG, Knowledge graphs, Agents, WebSockets, CI/CD pipelines, Synthetic data generators
Responsibilities
Define and execute quality strategy for weekly deployment cadences, Build and maintain cross-service contract suites for production gating, Design and ship automation patterns for the team, Lead load/stress testing for high-throughput low-latency systems, Manage rapid regression suites for fast-turnaround quality signals, Mentor QA engineers and guide future hires
Seniority
Senior, hands-on IC with team leadership