IT Support Analyst
Core
First point of contact for business-critical systems support across financial services platforms, investigating and resolving production issues to minimize downtime.
Role type
Application Support Analyst
Builds
Maintains stability and availability of core business systems and production environments
Domain
Financial services / Enterprise IT
Required skills
Application/production support, troubleshooting enterprise systems, ITIL frameworks, ServiceNow, SQL, 24x7 on-call rostering
Preferred skills
SOAP/web services integrations, financial services domain knowledge (registry, trading, broking), network infrastructure, Active Directory, MS Dynamics
Technologies
ServiceNow, SQL, Active Directory, MS Dynamics
Responsibilities
Provide 24x7 application and technical support; Act as first point of contact for IT incidents; Investigate and resolve production issues; Manage and prioritise service requests per SLAs; Work with developers, DBAs, and vendors; Apply patches and upgrades; Support system enhancements and testing
Seniority
Mid-level, hands-on IC