Global Product Support Engineer 3
Core
Backbone of technical support for field engineers and technicians, diagnosing, troubleshooting, repairing, and debugging complex semiconductor etch and deposition equipment.
Role type
Senior IC Product Support Engineer (Semiconductor Equipment)
Builds
Operational reliability of Lam's etch and deposition products for semiconductor manufacturers
Domain
Semiconductor manufacturing equipment
Deliverable
physical/clinical work
Required skills
Semiconductor equipment troubleshooting, complex system debugging, field repair, root cause analysis, technical documentation, customer interaction, preventive maintenance, calibration, safety protocols, cross-functional collaboration
Preferred skills
Advanced degree in Engineering or Physics, experience with etch/deposition tools, strong analytical problem-solving
Technologies
Semiconductor etch tools, deposition systems, diagnostic software, calibration instruments
Responsibilities
Diagnose and resolve complex equipment failures in the field, perform repairs and debugging on semiconductor tools, provide technical guidance to field engineers and technicians, ensure customer satisfaction through swift issue resolution, maintain equipment calibration and safety standards.
Seniority
Senior, hands-on IC