Program Management Coordinator Sr./Order Management Specialist
Core
Supports Program Managers with tactical activities, liaising with the Customer Focus Team (CFT), Plexus functional areas, and customers to drive problem resolution and ensure closure of actions.
Role type
Senior Program Management Coordinator / Order Management Specialist
Builds
Operational efficiency in program management and order fulfillment for aerospace, defense, healthcare, and industrial clients.
Domain
Manufacturing (Aerospace/Defense, Healthcare/Life Sciences, Industrial)
Deliverable
dashboards & analysis
Required skills
Administrative support, data analysis, customer interface, order management, variance resolution, account receivables follow-up, inventory control, billing paperwork management, return merchandise authorization (RMA) engagement, special billing activities.
Preferred skills
Associate's Degree, 4+ years of related experience, basic understanding of manufacturing processes (electronics preferred), APQP support.
Responsibilities
Provide administrative assistance to PMs and CFT; Prepare and maintain CFT performance data (delivery, customer satisfaction, quality); Handle daily customer interface for POs, commitment dates, and queries; Lead day-to-day customer engagement on tactical matters (AR follow-up, inventory control); Update trackers and download customer data; Manage credit notes, billing paperwork, and special billing activities (SO entry).