Mgr, Field Service
Core
Manage Field Service Operations for the Intel account, ensuring service delivery, customer satisfaction, and operational efficiency for critical semiconductor equipment.
Role type
Senior Field Service Manager (Semiconductor Equipment)
Builds
Service and lifecycle solutions for Intel's semiconductor manufacturing equipment
Domain
Semiconductor manufacturing / Field Service
Required skills
Field service operations management, customer account management, team leadership, budget planning, KPI tracking, technical troubleshooting coordination, business development support, stakeholder communication, performance monitoring, strategic planning
Preferred skills
Semiconductor equipment industry experience, electric-mechanical or electronic engineering background, Masters degree, customer management experience
Technologies
Field service management systems, customer database systems, budgeting tools
Responsibilities
Manage and coordinate all service operational activities for the dedicated customer site, lead and develop Field Service teams, analyze customer needs and generate action plans, develop and manage departmental budgets, monitor performance against KPIs and budget targets, maintain accounts databases and reporting, provide technical advice and escalate issues, support business development and product offers.
Seniority
Manager, hands-on leadership