Senior BSA Knowledge Management, Digital Platform
Core
Senior Business Systems Analyst driving knowledge management, platform enablement, and Level 2 support for the MyLam digital platform serving chipmakers.
Role type
Senior IC techno-functional business systems analyst
Builds
MyLam Platform (global customer-facing digital platform for technical documentation, knowledge content, software distribution, and account management)
Domain
Semiconductor / Enterprise Software
Required skills
Business analysis, Application support, Knowledge management, Requirements management, Root-cause analysis, Stakeholder engagement, Agile delivery, System functional needs definition, Process improvement, Technical documentation
Preferred skills
Functional lead experience, Liferay or CMS platform experience, Identity and access management (SSO, MFA, Entra ID)
Technologies
Liferay, SSO, MFA, Entra ID
Responsibilities
Analyze complex business problems to improve processes and application capabilities; Act as techno-functional SME for system functionality and integrations; Serve as primary Level 2 support resource for incident investigation and resolution; Partner with Product Groups and Engineering to improve knowledge management capabilities; Support knowledge processes for technical publications and software distribution; Gather and validate business requirements into functional solutions; Provide business insights and enhancement recommendations to leadership.
Seniority
Senior, hands-on IC