Retention Representative - Career Growth
On-site · United States
Core
Handle inbound calls from customers threatening to disconnect services, de-escalate tensions, and re-sell value to retain them while cross-selling wireless and broadband products.
Role type
Customer retention representative (inbound sales)
Builds
Customer retention and wireless/broadband product adoption
Domain
Telecommunications / Consumer Services
Deliverable
client delivery
Required skills
Active listening, persuasion, de-escalation, consultative selling, tenacity, patience
Preferred skills
Call center experience, sales experience
Technologies
None stated
Responsibilities
De-escalate customer emotions during inbound calls, uncover root causes of dissatisfaction, frame customized value-driven solutions, cross-sell high-growth products, represent the brand with integrity
Seniority
Entry-level, no experience required
