Associate Customer Success Partner
Core
Serve as a primary point of contact for mid-size organization clients to ensure retention, drive market penetration of employment screening products, and maximize client satisfaction.
Role type
Associate Customer Success Partner (Account Management)
Builds
Employment background screening solutions, identity solutions, and verification services
Domain
HR Technology / Background Screening
Deliverable
client delivery
Required skills
Client relationship management, problem resolution, presentation and influencing, Salesforce CRM usage, contract documentation management, pricing negotiation
Preferred skills
Account management for technology-based products, HR industry experience, virtual environment work
Responsibilities
Monitor client account activity and satisfaction levels; Lead quarterly and annual business reviews; Manage customer contractual documentation including RFPs and renewals; Escalate operational and technical issues to internal support; Drive negotiation of pricing and terms; Maintain activity records in Salesforce CRM
Seniority
Individual Contributor, Entry to Mid-level
