Senior Analyst, Customer Success
Hybrid
Core
Define and measure success in customer support experiences, partnering with product and program managers to generate insights that influence product and process design.
Role type
Senior IC data analyst (customer success)
Builds
Customer support experiences and operational processes
Domain
Fintech / Money transfer
Deliverable
dashboards & analysis
Required skills
SQL, data modeling, statistical experimentation (A/B testing), dashboarding (Tableau), AI tool usage, project management
Preferred skills
None stated
Technologies
Tableau, SQL, Claude, Gemini, ChatGPT
Responsibilities
Partner with Product Managers and Program Managers to generate insights; Communicate metrics and recommendations to stakeholders; Manage multiple strategic initiatives independently
Seniority
Senior, hands-on IC
